Terms of Sale

 

INTRODUCTION

These particular conditions of online store operated by CEFIRO GLOBAL, SL (hereinafter: MUNDDA.COM) are offered as background information to the procurement process and supplement the terms and conditions governing the use of the website generally accessible through http://www.mundda.com

Performing any purchase through MUNDDA.COM necessarily implies acceptance of the terms and conditions of access and use the Web site CEFIRO GLOBAL, SL, and these terms and conditions, without objection or reservation of any class.

 

GENERAL INFORMATION:

CEFIRO GLOBAL, SL is a Spanish company, registered in the Mercantile Register of Seville (Page 20 of Volume 4919 of the General Section of Corporations, Sheet number SE-79211 Registration 1st), with VAT number: B-91748590 and registered office Seville C / Teodosio 43, P1-2 º B 41002.

Any incident, complaint or claim relating to a purchase made MUNDDA.COM, it must be communicated to the email address: mundda@mundda.com

 

ORDER PLACEMENT:

Orders will be processed by MUNDDA.COM, where the user will be informed prior to the completion of each purchase the exact amount of each of their orders, including shipping costs associated.

The system will automatically calculate the price of transport, appearing in the Shopping Cart transport costs for domestic shipments in Spain and Portugal. For shipments to other International destinations will be asked by the user to be notified that MUNNDA.COM a quote by email detailing all shipping costs associated.

They can only process orders through MUNDDA.COM persons at least 18 years of age. Users availing MUNDDA.COM warrant that you have at least that age as well as the veracity of all the registration data provided to CEFIRO GLOBAL, SL. In any case the User shall be solely responsible for any false or inaccurate statements made and the damage caused to CEFIRO GLOBAL, SL, or others for the information provided.

 

PRODUCT AVAILABILITY:

If for some reason it is not possible to provide any of the members of a product order, we will contact you as soon as possible to inform you of this fact and proceed to reintegrarte the amount paid for the product, including its proportionate cost of transport .

If the unavailability of product affect the entire order, proceed to full refund of the amount paid for the order, including shipping charges that would have been charged to it.

 

GUARANTEES GIVEN:

All our products are guaranteed for 2 years from receipt of order. Defects or damage due to incorrect use or handling of the material or wear caused by normal use of the same, are not included in this warranty.

If you return an item that is broken or defective and the cause is attributable to us, we will gladly send you a new one, repair totally free, to make a price reduction or termination of the contract negotiations that will be free to the user. We report the damage you have a maximum of 2 months you realize the problem.

If we have no stock of this product at the moment and you can not do without it, we can suggest a similar product that you like or expect to have it back in stock.

Please note that our products are mostly produced manually, using traditional techniques .. That is why you will not find two articles with a finish exactly. Even the colors may vary slightly due to the handcrafted techniques used.

 

 DELIVERY:

The approximate delivery time in Spain Mainland, Balearics and Portugal is for 2 to 5 days. For the Canary Islands, Ceuta and Melilla this term be increased by an additional week. The approximate delivery time for Western Europe is 3 to 7 days. Although it is an approximate time, adjust work to get as much as possible and achieve even reduce it.

This period is calculated in working days (Monday to Friday) and can be altered by local or national holidays. If the chosen payment method is bank transfer, this period can be modified, as the shipping order will be made when we have confirmation of the bank transfer. 

 

Prices and VAT:

All prices listed are reflected to Spain: Peninsula and Balearic Islands. So in relation to payment of Value Added Tax rate of 21% will apply. For professionals, the prices of the items are reflected VAT, calculated after taxes in Cart. For individual prices are reflected with VAT.

For shipments to the Canary Islands, and for shipping to international destinations, the User may request a budget that will be sent by email in which you will be informed of the relevant tax Destinations.

The prices shown in MUNDDA.COM may be reviewed and modified if conditions require it at any time.

 

 SECURE PAYMENT - PAYMENT:

The system will automatically display the payment methods available for your order. Check here for details and availability or otherwise of each of the payment methods that our system supports:

Credit or debit card

Bank Transfer

Paypal

Credit or debit card

We guarantee that each of the transactions in MUNDDA.COM is 100% secure. All operations involving the transmission of personal information or bank details is carried out within a safe environment. MUNDDA.COM uses a technology based on standard security SSL (Secure Socket Layer). All information you transmit to us is encrypted via the network. 

Also the data on your credit card are not recorded in any database but go directly to the POS (Point of Sale Bank). 

In an effort to provide greater security to credit card owners, we have incorporated into our payment gateway secure payment system called CES (Secure Electronic Commerce). Thus, if the holder of a "Secure" card, you can always make card payments at our store. 

In both cases, the debit cards will always request the following information: the card number, the expiry date and a validation code which coincides with the last 3 digits of the number printed in italics on the back of your card offering, thus, more guarantees about the security of the transaction. 

If you have not received a personal password used exclusively for online payments, we advise you to ask your financial institution to adhere to service your cards Secure Electronic Commerce. For this you can contact your bank.

Warning: Credit card fraud is a crime, and CEFIRO GLOBAL, SL, undertake appropriate legal action against anyone who makes a fraudulent transaction in our online store.

Bank Transfer

When selecting bank transfer as payment receive, together with confirmation of your order, the information where you indicate the account number in which the bank transfer made payable to CEFIRO GLOBAL, SL 

It is very important to indicate in the subject the order number and your name or your company name, and make the transfer within 3 days from the date of confirmation of order to validate it. 

If you wish, you can send us the transfer receipt by e-mail to

mundda@mundda.com . But in any case, shall not be considered until Checkout our administration department has no bank transfer confirmation.

Paypal

PayPal allows consumers who have email send payments online securely, easily and quickly. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service specially designed for those who do not meet traditional payment mechanisms. 

For more information visit the website of Paypal .

 

 PRODUCT RETURNS - RIGHT OF WITHDRAWAL:

The user has the possibility to exercise your right of withdrawal on buying products made in MUNDDA.COM within fourteen working days according to the schedule in your area, from receipt of order at the delivery address chosen.

Products must be in perfect condition, must not have been used and must retain their original labels and packaging and-if-original accessories and documentation elements, also in perfect condition.

If the returned product is produced without the original packaging, we reserve the right not to refund the full amount paid if we consider that the product has been depreciated.

Returns will not be accepted custom products according to customer specifications or manufactured, adapted or made from specifications.

We also reserve the right to deny the right to return goods in cases of violation of the provisions of these special conditions.

 

FORM OF EXERCISE THE RIGHT OF WITHDRAWAL:

To proceed with product returns, must-within fourteen working days following receipt of the order-to get an email at: mundda@mundda.com indicating the order number and the product concerned or products refunded.

Then we will contact you to arrange a home collection of products.

Except in cases of receiving factory defective products and / or damaged during shipping, the shipping charges associated with returning will be the sole responsibility of the buyer. For that reason reject the receipt of any return made in form sent "COD".

Received the request to exercise his right of withdrawal by the buyer and once in possession of the subject merchandise return, proceed to the examination of the goods received and then a refund will be made.

The return of the amount paid for the purchase of the returned product will be held as soon as possible and, subject always to the provisions of these terms and conditions.

 

PRODUCT RETURNS - MANUFACTURING DEFECTS AND / OR DAMAGE TRANSPORT:

The buyer has the possibility of product returns received shabby, either overhead or manufacturing defect, (provided such defects have not been there due to manipulation or misuse by the user), or which are damaged transport.

The claim in the event of receiving damaged goods must be made as soon as possible, still needs to occur within 24 hours of receiving the order for it to be covered by the shipping insurance. We are not responsible for notices that deadline passed.

 

PROCEDURE FOR RETURNS:

To proceed with product returns with manufacturing defect, we must be sent by email to the address: mundda@mundda.com a statement to that effect stating the order number and the affected product or products subject to refund and detailed list of defects appreciated them.

Then the collection of products will consult refunded. Except for the default or appreciated tara, each product must be returned unused and with all labels, packaging and, where appropriate, documentation and original accessories items that come with it.

If the returned product is produced without the original packaging, we reserve the right not to refund the full amount paid if we consider that the product has been depreciated.

Once in possession of the subject merchandise return, proceed to the consideration of the products received.

Once the existence of manufacturing defect, provided that the above conditions are met, we will process the replacement by an identical one.

If it is not possible to replace it, we will inform the user that fact and proceed to pay the user corresponding to the product purchase amount.

In this case, the return of the amounts paid for the purchase of the returned product will be held as soon as possible and, subject always to the provisions of these terms and conditions.

In the case of receipt of goods in poor condition attributable to transportation, and wherever possible not replaced, we will pay the user corresponding to the shortest possible amount.

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